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Shipping & Returns

Shipping:

Australian Delivery Information

Sanctuaire offers delivery throughout Australia for a set fee of $8.95 and free delivery to Australian customers for orders over $100 in value. 

We aim to deliver all orders to Australian addresses within 7 working days.  However, sometimes during busy periods deliveries may take longer.

New Zealand Delivery Information

Sanctuaire offers delivery to New Zealand for a set amount of $20.00 (AUD).  

We aim to deliver all New Zealand orders within 10 working days.  However, sometimes during busy periods deliveries may take longer.  If you have not received your delivery within 10 working days please contact us.

International Delivery

Sanctuaire can deliver anywhere else in the world for the set price of $30.00 (AUD). As all orders are shipped from Australia can take anywhere from 7-14 days to be delivered depending on the destination address.  If you have not received your delivery within 15 working days please contact us.

If you have any questions related to your delivery please contact us.

 

Returns:

We stand by our products. All products are checked for quality before dispatch & we try our best to ensure the product is delivered to you in perfect condition.

If you have received a defective or damaged item, please contact us within 14 days of the purchase date to be eligible for replacement. Faulty items must be received within 21 days of the purchase date & will be replaced with the same product purchased.

Please note we will only accept items returned in their original packaging (ie they must be unused, unwashed & in the same condition it was sent in).

Only products purchased from Sanctuaire are returnable to us. If purchased elsewhere, please return to the original store you bought your items.

Sanctuaire will at all times honour its obligations under Australian Consumer Law. 

Return Shipping
Customers will need to cover the cost of return shipping of items.  Please note the parcel is your responsibility until it reaches us.  We strongly recommend that you send it recorded post and always retain proof of postage. Sanctuaire is not able to refund the postage paid for returns unless the item is faulty.  If this is the case please send or email a copy of the invoice for postage paid and we will reimburse you for the reasonable cost of postage.

 

About Sanctuaire

Sanctuaire products have seen lovingly sourced from around the world to help you create a space of retreat, rejuvenation and wellness

Sanctuaire is about giving back to yourself.

A time to...
- retreat
- escape
- indulge
- rejuvenate
- revive and
- renew

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If you have any further queries, please feel free to contact us by:

Phone: +61 (0) 427 256 103 or
Email: info@sanctuaire.com.au

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